Zebra Mobility DNA
A Lifetime Security Guard for Your Zebra Rugged Android Mobile Devices.
All the features you need to keep your Zebra Android mobile devices secure.
Frequently Asked Questions
- Where are Zebra LifeGuard updates found?
LifeGuard updates are available inside your Enterprise Mobility Management (EMM) system (if supported) and within StageNow Smart Profiles. LifeGuard updates also can be found on the LifeGuard for Android Updates page on the Zebra Support Portal.
- Can I extend LifeGuard support, and if so, how and what is the cost?
Yes. Zebra offers one-year security support extensions, allowing customers to extend either the end-of-security-support date or an OS Transition Period (OTP).
The scope of the one-year extension is to a specific product model on a specific OS release (identified within the purchase agreement). Support during the extension period is L2 (Quarterly updates of Critical severity only).
The agreement covers security support only; it does not entitle the customer to general bug fixes or maintenance releases. Sometimes, a security patch might be contingent on a bug fix/MR, in which case Zebra will make the necessary patch available to the customer.
In many instances, these security updates fall outside of the Google Support window. Though an exception condition, certain security vulnerabilities might be systemic; requiring significant changes that would impact the stability and interoperability of the platform of an earlier OS release. In such cases, Zebra cannot guarantee that it will directly remediate every such vulnerability. Therefore, Zebra provides remediation recommendations and might not provide a patch.
- Q: Can I purchase a one-year LifeGuard extension at any time?
No. Extensions can be purchased only if the product/OS is under existing security support. Such extensions must be purchased no less than 90 days before the end of the existing support contract.
- How do I install a hot-fix or custom release?
Installation of hot-fix and custom builds is not supported by LifeGuard OTA. Such updates must be installed directly to the device using legacy methods (adb, SD Card, StageNow).